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The Importance of Understanding the Process Approach Before Implementing ISO 9001 QMS Webinar

August 16, 2023 @ 9:00 am - 10:00 am

Presented by Nora Milley, Improvement Specialist, NC State University Industry Expansion Solutions (IES)

This webinar is for:

  • Anyone who wants to understand how to implement, maintain and improve an effective Quality Management System based on ISO 9001:2015 (including AS9100 and/or IATF 16949)
  • Anyone with intentions to implement a Quality Management System based on ISO 9001:2015 (including AS9100 or IATF 16949)
  • Members of Leadership and/or in charge of Quality Management Systems
  • Internal Auditors
  • Management Representatives

In many cases, when organizations seek help to implement management systems, they focus only on the requirements of the standard without pausing to understand the full intent and principles of the quality management system standards. Understanding the principles of the standard and the process approach will help bring more clarity to the requirements.

From this webinar, participants will gain an understanding of the importance of defining processes correctly and the difference between processes, procedures, and areas/functions. These differences are often confused which, in most cases, complicates the understanding and application of the requirements.

By applying the process approach, organizations will be on the right track to have a system they can manage and that is focused to give value to their activities and to achieve the desired organizational results.

Register for the webinar »

Nora Janette Milley is a management systems and quality improvement specialist with NC State Industry Expansion Solutions (IES). Nora assists organizations pursuing quality management systems registration to achieve their goals through coaching and mentoring in manufacturing, service, automotive and aerospace. Nora leads all the core quality tools which include the training and facilitation of problem-solving methodologies, product and process failure mode and effect analysis (DFMEA/PFMEA), and product development processes (APQP). She also trains, coaches and mentors organizations in project management. Even though she specializes in quality systems, she provides support in Lean, Six Sigma and the Baldrige/NCAfE programs. Nora’s bilingual ability supports other disciplines within IES when clients require coaching or training for their Hispanic workforce. Nora’s manufacturing and quality experience started in Mexico City, first with the beverage industry and then the automotive industry. Nora has more than 20 years of experience facilitating, implementing, auditing and maintaining quality management systems and quality tools such as ISO 9000, QS 9000, APQP, PPAP and FMEA. For five of those years, she served the automotive industry across North America in project management, process optimization, industrial engineering, problem-solving, training and facilitation programs. Nora joined IES in 2006, helping more than 20 companies implement their management systems. She performed over 70 audits and trained over 400 internal auditors in the various standards ISO 9001:2000, ISO 9001:2008, ISO/TS 16949:2002, ISO/TS 16949:2009, AS9100 B and AS9100C. Before coming back to IES, Nora served as director of quality for a manufacturing company serving the aerospace, bio-med and alternative energy industries; as part of the leadership team, she managed the quality and logistics groups and ensured that the company was able to meet AS9100, customer and regulatory requirements. Since Nora came back to IES in 2018, she has continued to coach, audit and train numerous companies of a diversity of industries on Quality Management Systems principles, techniques and supporting tools on site and within the virtual environment. She enjoys contributing to the success of her clients by guiding them on the implementation of practices that provide value and are aligned with their strategic direction and objectives. Nora has presented at several ASQ international conferences. Nora has a B.S. in industrial engineering (1999) from Universidad Panamericana in Mexico City. She is an ASQ certified quality improvement associate (CQIA), Exemplar Global Certified ISO 9001:2015 Lead Auditor, AIAG IATF 16949:2016 Certified Supplier Auditor, AS9100D Internal Auditor.

Register for the webinar »


August 16, 2023
9:00 am - 10:00 am


NC State Industry Expansion Solutions


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